Who we are

At Fab Pets, accessible from https://fab-pets.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Fab Pets and how we use it. This website is owned and operated by Marketing Expert Consulting SRL, with its offices at 113, Vasile Gherghel St., Bucharest.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us, at hello@fab-pets.com.

This privacy policy sets forth what information we collect about you, how we use, maintain and disclose your information, and the choices you have with respect to your information. Unless indicated otherwise, this policy applies only to personal information collected through any of the Web sites, microsites, or mobile sites of Fab Pets, where this policy is displayed or linked by us (“our” or this “Site”).

What personal data we collect and why we collect it

Information collected directly from you:

We collect personal information that you provide to us, including: your name, shipping and billing address, telephone number, mobile phone number, email address, login and password, and information related to your purchase, such as your credit or debit card information, purchase history etc.

We collect this information from you when you:

  • visit the Site,
  • place an order,
  • subscribe to newsletters, or
  • enter information on the Site.

Information collected automatically:

When you visit the Site, we may automatically collect information related to how you got to the Site, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate after leaving this Site. This information is largely anonymous, as it does not contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this information with your personal information if you provide it.

Additionally, WordPress could collect additional information, visit their privacy policy here: https://automattic.com/cookies/

How do we use your information?

The information we collect from you may be used when you register, make a purchase, sign up for our newsletter, respond to a survey, browse the website, or for marketing communication purposes, or use certain other site features in the following ways:

  • To quickly process your transactions.
  • To allow us to better service you in responding to your customer service requests.
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

Who we share your data with

We may provide your information to third parties who provide services to us or on our behalf, such as:

Third Party Service Providers:

We use third-party vendors to help handle parts of our business because of their expertise, resources, or scale. We may use third parties to help us provide support to the internal operations of the Site (i.e, hosting and designing our Site, sending out email updates about the Site, or removing repetitive information from our user lists).

They could also help us process the orders (create the order details, send fulfillment orders to third parties etc).

They could help us do things like monitor site activity ans usage and provide analysis of website use and provide consulting services.

These service providers may have access to personal information in order to provide these support services such as analyzing site data, but when this occurs, they do it in a professional way, in accordance with their terms & conditions, to limit their use of that information to help us provide the service.

You specifically agree that we are allowed to share the information we collect, in part or in whole, to help us handling these parts of our business.

Law Enforcement:

We may disclose specific information about our Site visitors if we have a good-faith belief that it’s necessary or authorized under the law to protect our customers, the public, or our business.

Sale, acquisition or merger:

In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, or acquire another business entity or are involved in a corporate reorganization or other change of control, consumer information may be shared and may be one of the business assets that is transferred as part of the transaction. You specifically agree that we are allowed to transfer the information we collect, in part or in whole, in such an event.

Nothing in this policy restricts our ability to share aggregated or anonymized information that does not directly identify you.

How Do I Withdraw My Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information anytime, by contacting us at hello@fab-pets.com.

Your Payments & Cards information

Our e-commerce store is hosted on WordPress. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

The payments are handled by Stripe, Inc., and its affiliates.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow and implement additional generally accepted industry standards.

Your payment card information: WooCommerce and Stripe store your credit card data. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

For more insight, you may also want to read WooCommerce and Stripe, Inc. Terms of Service or Privacy Statement.

What rights you have over your data

If you have an account on this site you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Certain third-party service providers, such as payment gateways and other payment transaction processors, or the third party providers of plugins used to operate our website, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements as well.

Cookies

We use cookies to: maintain settings and preferences; enable, maintain and control your shopping experience and shopping cart; keep records; enable and enhance online advertising; identify new and returning users; keep our sites secure; improve the user experience; and measure and analyze data from sites and users, such as what parts of the site users interact with or how long users stay on a particular page.

You can limit the cookies you accept, or you can choose to not accept any cookies, by using other software or your web browser’s settings. If you disable some or all of the cookies, the sites may not function completely, properly, or to your satisfaction.

Our sites incorporate cookies from the following sources:

Google

Facebook

Information may also be collected by third parties and commercially available sources, including social media providers, data aggregators, and public databases.

Please note that your internet browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit.  Unfortunately, there is no consensus among industry participants as to what “Do Not Track” means in this context.  For more information about “Do Not Track” technology, please visit http://www.allaboutdnt.com.

This Site does not authorize the collection of personal information by third parties except as provided in this Policy.

California Users

The California Consumer Privacy Act (“CCPA”) provides California residents with the additional rights listed below, subject to certain exceptions. This section applies only to those California residents to whom the CCPA applies (“California Resident” or “You”) and does not apply to any Personal Information, as defined in the CCPA (“PI”), that is excepted from the CCPA. All capitalized words in this section only have the definitions given to them in the CCPA unless noted.

California Residents have the right to:

Request disclosure of our data collection and sales practices in connection with the you, including the categories of PI we have collected, the source of that PI, our use of that PI and, if the disclosed or sold to third parties, the categories of PI disclosed or sold to third parties and the categories of third parties to whom such PI was disclosed or sold;

Request a copy of the specific PI collected about you during the 12 months before your request made under the previous paragraph;

Have such PI deleted (with exceptions);

Request that your PI not be Sold to third parties, if applicable (Right to Opt Out); and

Not be discriminated against because you exercised any of these rights.

These rights are further addressed as follows:

Right to Opt Out. We do not Sell PI. If we do engage in an activity determined to be a Sale of your PI, you have the right to direct us to not Sell your PI. You can do so by emailing us at hello@fab-pets.com.

Right to Request and Right to Know. You have the right to know and what PI we have Collected about you over the past 12 months, and the right to request that PI, including:

The categories of PI we have collected about you;The categories of sources from which the PI is collected;The Business purpose or Commercial purpose for Collection of your PI;The categories of Third parties with whom we have shared your PI; andThe specific PI we have Collected about you.

You may exercise the Right to Request no more than twice a year.

We specifically collect the following either from you directly or through the use of software or Third party databases: your name; email address, phone number, IP address, device and related technical information and identifiers; and in the case of a purchase, your name, address and payment information.

The following indicates the categories of PI we collect, the sources of the PI, and the purpose of Collecting the PI.

Sources are identified by the letters below:

A. Individual submitting the information

B. Third party from whom the business receives the information

C. Observing activities and recording the information (i.e., through cookies)

1. Identifiers (such as contact information, government IDs, cookies, etc.)

A, B, C

2. Information protected against security breaches (such as your name and financial account, driver’s license, social security number, user name and password, health/medical information)

A

3. Protected classification information (like race, gender, ethnicity, etc.)

[NOT COLLECTED]

4. Commercial information

[NOT COLLECTED]

5. Internet/electronic activity

B, C

6. Geolocation

B, C

7. Audio/video data

[NOT COLLECTED]

8. Professional or employment related information

[NOT COLLECTED]

9. Education information

[NOT COLLECTED]

10. Biometrics

[NOT COLLECTED]

11. Inferences from the foregoing

A, B, C

We collect Personal Information for one or more of the following commercial and business purposes:

Providing you with our products and services;Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with laws and other standards;Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business;Debugging to identify and repair errors that impair existing intended functionality;Short-term, transient use, provided the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction;Undertaking internal research for technological development and demonstration; and Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the company, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.

If we collect any additional PI for any other purpose, we will notify you of that purpose at the time we collect the PI for that purpose.

If we disclose PI for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that PI confidential and not use it for any purpose except performing the contract. We share PI with the following categories of Third parties: payment processors and shipment vendors, business consultants, and other service providers. We do not sell PI.

Right to Delete. You have the right to request that we delete the PI we have Collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the PI is necessary for us or a Third party to do any of the following:

Complete your transaction;Provide you a good or service;Perform a contract between us and you;Protect your security and prosecute those responsible for breaching it;Fix our system in the case of a bug;Protect the free speech rights of you or other users;Comply with the California Electronic Communications Privacy Act;Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;Comply with a legal obligation; or Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

Other Rights. You can request certain information about our disclosure of PI to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.

If you are a California Resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your PI to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to hello@fab-pets.com. Pursuant to California Civil Code Section 1798.83(c)(2), we do not share your PI with third parties’ direct marketing use without your consent.

Exercising Your California Privacy Rights. To request access to or deletion of your PI, or to exercise any other data rights under California law, please contact us using one of the following methods:

Email: You may email us at hello@fab-pets.com to exercise your California rights. Please include your full name, email address, and other identifying information such that we will be able to verify your identity, along with why you are writing, so that we can properly process your request. We are only able to handle your request if you provide the requested information needed to verify your identity.

Before we take any action on any request exercising a CCPA right, we must reasonably verify your identity. If we attempt to, but cannot do so, we will not be obligated to you under the CCPA. We will reach out to you by the method of communication through which you reached out to us, and let know that we are unable to verify your identity.

Any subsequent interaction with the Site after a request for deletion, or deletion, of PI will require new requests for action on your data.

Response Timing and Format. We aim to respond to a consumer request for access or deletion within 90 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.

Children Online Privacy Protection Act

We do not knowingly market to children under the age of 13 years .

By using this site, you represent that you are at least the age of majority. When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

Visitors under 13 cannot order, register and/ or submit their information in any way, or should ask their parents, which should provide us with a verifiable form of consent, beforehand.

If you are a parent or guardian that becomes aware that his or her child has provided us with Personal Information without your consent, you should contact us via the contact details listed below so that we may remove any personal information obtained by that child. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Your continued use of the Site after being notified of, or becoming aware of, a chance in this policy, is your affirmation that you have read and understood this policy, agree to it, and agree to be bound by it.

This Privacy Policy is valid from January 1st, 2020

CONTACT INFORMATION

Should you like to: access, correct, amend and/ or delete any personal information we have about you, register a complaint, or simply want more information please contact us at hello@fab-pets.com

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